NUENCE PRODUCTS
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We have formulated our products with great attention to their quality and effectiveness.
- NUENCE products have been designed to meet the needs of the 5 most common skin types.
- The TCM plants we have selected have been specifically chosen for the desired effects on a skin type , based on the literature and research carried out to date. Some of these plants are also used by other major cosmetic brands today.
- These active ingredients are extracted by decoction, that is to say in an aqueous phase, without solvent, carried out by our partner herbalist. This is the original dosage form in TCM and reputed to be the most effective form of extraction.
- All the active ingredients of modern cosmetology used in our formulas are objective , that is to say that they have been the subject of in-depth studies which have demonstrated their effectiveness. The NUENCE team has chosen to incorporate them into its products at the rate recommended by suppliers for optimal effectiveness (no underdosing).
The claims made on NUENCE products have been validated by usage tests . This means that a consumer panel of 20 volunteers validated the effects of the products on their skin according to the rigorous protocol of an independent laboratory.
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No.
These are cosmetics and they meet the regulations in force for this type of product. -
NUENCE is the first French brand of natural cosmetics, Made in France, born from the fusion between the ancestral knowledge of traditional Chinese medicine (TCM) and the expertise of modern cosmetics.
The production of plant active ingredients from TCM plants is tailor-made for NUENCE. The choice of plants and their % in the mixture remain exclusive to the brand. The combination of these plant extracts with modern active ingredients is an innovation supported by NUENCE.
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Our Herbalist partner, based in Switzerland, controls the entire supply chain of raw plants from China and all stages of quality control. Plant decoctions undergo strict controls before being introduced into production. All our finished products are checked before being placed on the market.
NUENCE products are manufactured in France by a laboratory operating in accordance with the requirements of the ISO 22716 standard relating to Good Manufacturing Practices for Cosmetic Products.
According to current regulations, all elements relating to the formulation, its specifications, its stability and the assessment of its safety for consumers are brought together in a DIP – Product Information File, validated by a competent person and made available authorities via the Cosmetic Product Notification Portal (CPNP).
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In accordance with regulations, the list of ingredients (INCI list) is present on the packaging of NUENCE products and it is also specified on our website, in the description sheet for each product.
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WOOD cream: 79/100 Excellent
FIRE cream: 100/100 Excellent
EARTH Cream: 79/100 Excellent
METAL cream: 79/100 Excellent
WATER cream: 72/100 Good
This score is communicated on our website, it can be found in the item sheet for each product.
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This calculation is carried out according to a very strict protocol by an independent laboratory.
It is communicated on our website, in the description sheet of each product.
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Yes, our glass jar is recyclable and it is made from recycled glass.
The lid and lid made of PP (polypropylene) plastic are also.
Our folding boxes are made with cardboard that meets the FSC standard.
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In Europe, testing cosmetic products on animals has been prohibited by law since 2004 and testing cosmetic ingredients has also been prohibited since 2013. The marketing of cosmetic products tested on animals has been prohibited since 2013, even if these tests have been practiced elsewhere than in Europe.
Despite this long-standing (and under threat) ban, there are loopholes in regulations that allow or require animal testing, such as testing for worker safety or REACH. Additionally, the EU allows the sale in the EU of cosmetic products tested on animals in China, which the PETA program does not allow. Companies like NUENCE that are listed on PETA's List of Cruelty Free Companies go beyond regulatory requirements and support the PETA organization so that animal testing cannot resume
With more than 6.5 million members, PETA (People for the Ethical Treatment of Animals) is the largest animal rights organization in the world. Since 1980, PETA has campaigned against animal cruelty and exploitation, persuading organizations and lawmakers to end the use of animals wherever possible.
Its “Beauty Without Bunnies” certification is a criterion of trust to help consumers make their purchases responsibly.
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Yes because they contain > 95% ingredients of natural origin.
In addition, the development of NUENCE products follows the precautionary principle established by the internationally recognized COSMOS standard. All ingredients and processes likely to cause a risk to health or the environment (nanomaterials, GMOs, mineral oils) are excluded. The same applies to controversial ingredients such as certain endocrine disrupting preservatives (phenoxyethanol, parabens), microplastics, silicones and surfactants with sulphate (SLS, SLES).
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Our signature fragrance of the brand is available on all of the brand's products, with the exception of the FEU element (without perfume). This perfume made in France is certified 100% of natural origin (compliant with Cosmos Organic requirements by Ecocert).
ABOUT TCM
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Also called the theory of the 5 movements (Wu Xing), the theory of the 5 elements is very old and is believed to have been created long before astrological and medical theories. It integrates closely with the theory of Yin and Yang and to be properly understood it is preferable to place the theory of the 5 elements in the context of ancient China. The time of field work, whose life was punctuated by nature, by the seasons and by those of the days and nights.
From the observation of these cycles, the ancients subdivided everything that surrounds us and composes us into five large interdependent groups: wood, fire, earth, metal and water .
They are not constituents of nature, but five phases of the same cycle. It is an analytical framework which was then applied to a variety of phenomena. Thus everything was classified under the symbols of the five elements in immense correspondence tables: the seasons, the colors, the flavors, the feelings, the different parts of the body, the organs, the tissues with their period of activity and dynamism. maximum at certain times of the year, which is today, 3000 years later, called by biologists: “biological rhythms”.
Each of the NUENCE products has been developed specifically to address the needs and imbalances of the skin during the cycle of the seasons and life as described in the 5 Element Theory.
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TCM, like Western medicine, is a complete medical system which has its own tools and its particular way of interpreting the causes of diseases, making diagnoses and conceiving physiology. It is an ancient and very complex discipline which uses 5 main practices: acupuncture, pharmacopoeia (knowledge and use in particular of medicinal herbs), Chinese dietetics, Tuina massage, energetic exercises (Qi-Gong, Tai -Chi)
NUENCE highlights Chinese pharmacopoeia plants in its cosmetics: each product contains extracts of two pharmacopoeia plants.
Additionally, each of the NUENCE products has been developed specifically to address the needs and imbalances of the skin during the cycle of seasons and life as described in the 5 Element Theory, one of the founding theories of TCM.
Among the founders of the company, Fleur Otdjian is a qualified practitioner in traditional Chinese care. She opened her practice in 2022 in Aix en Provence.
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NUENCE products are certified Vegan, they do not contain any material of animal origin.
Regarding plants, our supply of raw plants is ensured by a specialized laboratory committed to an ethical pharmacopoeia of pharmaceutical quality.
Thus, all the plants used in our products strictly comply with the CITES (Convention on International Trade in Endangered Species) standards.
DELIVERY AND CUSTOMER SERVICE
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We offer 3 types of delivery:
- standard (received within 48 hours).
- at a RELAY point near you (within 3-4 days)
- EXPRESS (1 day, i.e. delivery the next day if the order is placed before 1 p.m.).
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Delivery costs are calculated based on the weight of the order and therefore the number of items you order.
Delivery in FRANCE in standard mode (within 48 hours) costs 4.95 euros including tax, which corresponds to the Colissimo 48-hour rate. At a RELAY point, the price is 4.21 euros including tax.
These delivery costs are free if you choose to order at least two products.
Delivery costs in EXPRESS mode are also subject to a reduction when the basket contains two or more products.
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You can write to us at contact@nuence.fr with a description of your needs and we will get back to you within 48 hours with a commercial offer.
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Our Logistics partner can ship to all countries, without limitation.
Shipping costs are calculated according to the destination and the shipping method chosen.
Delivery to RELAY points is, however, only possible in the following countries: France, Germany, Belgium, Luxembourg, Austria, Spain.
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Not yet.
As we are a non-UK manufacturer, we want to first complete registration of NUENCE products with the authorities before offering shipping to the UK.Thank you for your understanding and your patience.
Future deliveries to the UK are subject to an additional charge of 5 euros per parcel.
Delivery by RELAY is not available.
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You can check the status of your order in your emails.
An email will be sent to you as soon as your payment is processed and when your order is shipped.
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Our fulfillment center begins processing orders quickly, so we are unable to accommodate cancellations or changes to most orders.
Please contact our team immediately at contact@nuence.fr with your order information and we will do our best to accommodate your request, but we cannot guarantee that we will be able to accommodate your request.
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As expressed in our general conditions of sale (CGV),
The Buyer has a period of fourteen (14) working days to return, at his own expense, the Product(s) he ordered if they do not give him ) not satisfied. This period runs from the day of delivery of the Order.
To exercise the right of withdrawal, the Buyer can contact ODOCA SAS by email at contact@nuence.fr, or by using the contact form available on the Site. A return label will be generated by the ODOCA teams and sent to the buyer to allow them to make their return.
The Product(s) will be returned in their original packaging, condition and packaging.
The Products must not have been unsealed. Indeed, the Buyer is informed that the right of withdrawal is excluded for opened and non-returnable products for reasons of hygiene or health protection (article L.221-28 of the Consumer Code).
If the aforementioned conditions are met, ODOCA SAS will reimburse the Buyer, within fourteen (14) days from the Buyer's withdrawal or receipt of the Products, the sums corresponding to the Products acquired by him.
It is specified that shipping costs are the responsibility of ODOCA SAS in the event that the return decision is the consequence of an error emanating from ODOCA SAS (non-compliant product(s)).
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Payment is possible by credit card only (Blue, Visa, Mastercard).
Our site uses the STRIPE service provider for secure transactions.
Stripe respects the highest standards of online payment security!
Your banking data is encrypted (SSL technology). They do not circulate unencrypted on the internet and cannot be intercepted. Your banking details (card number, expiration date, etc.) are not communicated to us under any circumstances.
Stripe will ask you for the following information:
- bank card or store card number (15 or 16 digit numbers)
- expiration date
- the visual cryptogram (last 3 or 4 digits on the signature strip of your card
With the deployment of 3D Secure (recognizable with the “Verifed By Visa” or “MasterCard SecureCode” logos), your bank will also ask you for amounts over €30 when paying to authenticate yourself using confidential information to be entered on an internet page. from your own bank.